Questions, answered plainly
Everything people usually want to know before submitting a case. If yours is not here, support@getroyalrefund.com reaches a human.
Using the platform
Submitting, tracking and closing a case.
Create an account, open your dashboard and choose Start a claim. The form walks through your personal details, the transaction, what went wrong and your supporting documents. You can review everything before submitting, and a reference is issued as soon as you do.
Security and privacy
What we ask for, what we store, and what we will never do.
No. Not by email, not on a call, and not on any page of this site. The platform has no use for those credentials and no field that accepts them. If you ever see such a request claiming to be from us, do not enter anything and report it.
Start the case you have been putting off
Creating an account takes a minute. Submitting a case takes about ten, and you can save and come back to it. No banking passwords, no PINs, no recovery phrases.
Stay Updated
Product notes and changes to the case workflow. Unsubscribe anytime.