From a disputed line on a statement to a decision you can read
Every case follows the same path. You always know which stage you are at, who is holding it, and what needs to happen next.
- 01
Create Your Account
Register with your name, email and country. No banking passwords, card PINs or recovery phrases are ever requested.
- 02
Submit Your Case
Describe the transaction and what went wrong. The guided form validates each section before it is submitted.
- 03
Upload Documents
Attach statements, receipts or correspondence. Files are stored in a private bucket scoped to your account.
- 04
Case Review
A case handler assesses the evidence, requests anything missing and records each decision against the case.
- 05
Track Progress
Watch the status move through the pipeline from your dashboard, or with your reference on the public tracker.
- 06
Resolution
When the review closes you receive the outcome, the reasoning behind it and a full copy of the case history.
What each status actually means
No vague progress bars. Six named states, each with a clear condition for leaving it.
We have received the case and queued it for triage.
A case handler is assessing the details and evidence.
Additional supporting documents are needed to continue.
The case met the review criteria and is moving to resolution.
The case has been completed and the outcome recorded.
The case was closed without further action.
What a settled case looks like
The final hop. Once a case is approved, the recovered amount moves from the reviewing party back to the account it came from, and the outcome is recorded against the case.
Recovered amount
$486.50
Sender
Reviewing party
Case settlement account
Receiver
Amara Osei
RR-2019-0118
Start the case you have been putting off
Creating an account takes a minute. Submitting a case takes about ten, and you can save and come back to it. No banking passwords, no PINs, no recovery phrases.
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